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Privacy Policy

Last Updated: 21 November 2025

Ruthie’s Hair Care (“we”, “us”, “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or purchase our products.

By accessing our website or placing an order, you confirm that you understand and agree to the practices described below.

1. Information We Collect

We may collect the following information:

1.1 Personal Information Provided by You

  • Full name

  • Contact number

  • Email address

  • Delivery address

  • Payment confirmation details

  • Order details and communication history

1.2 Automatically Collected Information

When you visit our website:

  • IP address

  • Device information

  • Browser type

  • Pages visited

  • Basic analytics data

1.3 Payment Information

We do not store or process your card details. Payments are handled securely through our payment gateway or EFT services.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Provide delivery updates

  • Communicate regarding orders, queries, or support

  • Manage your account (if applicable)

  • Improve our products and customer experience

  • Send marketing communication only if you have given consent

3. Sharing of Information

Your information may only be shared with:

  • Courier partners for delivery

  • Payment processors

  • Third-party service providers who support our website operations

We do not sell or rent your information to anyone.

4. Data Security

We take reasonable technical and organisational steps to protect your personal information from:

  • Loss

  • Misuse

  • Unauthorised access

  • Disclosure or alteration

Your information is securely stored and only accessed on a need-to-know basis.

5. Your Rights Under POPIA

You may:

  • Request access to your personal information

  • Ask for corrections if your details are inaccurate

  • Request deletion of your personal data (where legally permissible)

  • Opt out of marketing communication at any time

6. Cookies & Tracking

Our site uses cookies to improve user experience. You may disable cookies in your browser, but certain features may not function correctly.

7. Contact Us

For any privacy-related queries, email us at:

orders@ruthieshaircare.co.za